Book your free intake call

Yes. The intake call costs nothing and carries no obligation to book anything afterwards. It exists so you can ask questions and we can work out whether we’re the right fit for you.

Many extended health plans include psychotherapy, but coverage varies. Some plans reimburse a Registered Psychotherapist (RP), others only a Registered Social Worker (RSW) — our team includes both, so it’s worth checking your plan’s wording. Susan will go over fees and coverage on your call.

Most clients have their first session within about a week of getting in touch. We don’t keep a waitlist. If your preferred therapist is booked further out, Susan will tell you honestly and offer alternatives.

No. In Ontario you can see a psychotherapist or social worker directly, without a referral. Some insurance plans ask for one for reimbursement, so it’s worth checking your policy.

Yes — in person at our Aurora office or securely online across Ontario. Many clients do a mix of the two, and you can switch at any point.