Get Started

Book your free 20-minute intake call

A short, no-pressure conversation with Susan to find you the right therapist — usually within a week.

Free · no obligation 20-minute call Seen within a week In person & online
Susan Graham, Client Care Manager at Aurora Village Therapy & Wellness Centre
You’ll Speak With
Susan Graham
Client Care Manager

I’m the person you’ll speak with first. On a free 20-minute call, I’ll listen to what’s bringing you in, answer your questions about fees and insurance, and match you with the therapist best suited to you.

No cost, and no obligation to book anything afterwards.

“Whenever you’re ready, I’d be glad to hear from you.”

Fastest way to book

Book your call online

See every available time for your free 20-minute intake call and pick the one that suits you.

Real-time availability Instant email confirmation Takes about two minutes
Book Online Now

Free · No payment details required · Reschedule any time

Prefer to talk first? Call (289) 272-0200

Or meet our therapists first →
1

You reach out

Book online or request a call below.

2

A 20-minute call with Susan

Not a therapy session — just a conversation.

3

Matched and booked

First session in Aurora or online.

Or

Request your free 20-minute intake call

Leave your details and Susan will call you back to arrange your intake or answer any questions.

Common Questions

Booking, answered

Is the first call really free?
Yes. The 20-minute intake call costs nothing and carries no obligation to book anything afterwards. It exists so you can ask questions and we can work out whether we’re the right fit for you.
Will my insurance cover sessions?
Many extended health plans include psychotherapy, but coverage varies. Some plans reimburse a Registered Psychotherapist (RP), others only a Registered Social Worker (RSW) — our team includes both, so it’s worth checking your plan’s wording. Susan will go over fees and coverage on your call.
How soon can I be seen?
Most clients have their first session within about a week of getting in touch. We don’t keep a waitlist. If your preferred therapist is booked further out, Susan will tell you honestly and offer alternatives.
Do I need a referral from my doctor?
No. In Ontario you can see a psychotherapist or social worker directly, without a referral. Some insurance plans ask for one for reimbursement, so it’s worth checking your policy.
Can I have sessions online?
Yes — in person at our Aurora office or securely online across Ontario. Many clients do a mix of the two, and you can switch at any point.
Ready When You Are

Reaching out is the hardest step

You don’t need the right words, or a clear sense of what’s wrong. A short conversation is enough to begin.

Book Online Now Request a Callback Call (289) 272-0200
Our office15017 Yonge Street, Suite 200
Aurora, ON L4G 1M5 · Free parking
HoursMonday–Friday
9am–8pm
OnlineSecure video
across Ontario